Returns & Exchanges
Due to the perishable nature of our gourmet chocolates, Godiva stands behind the quality of our products and offers a 100% satisfaction guarantee. If your order arrives damaged or does not meet our high standards, please contact us within 15 days of delivery for a replacement or refund.
Inspect Your Package
Upon arrival, please immediately examine your chocolate order for any signs of heat damage or shipping-related issues.
Contact Customer Care
Reach out to our support team via phone or our online contact form with your order number and a brief description of the issue.
Provide Documentation
To help us improve our service, please provide photos of the damaged product and the original packaging for our quality control review.
Receive Resolution
Once your claim is validated, we will process a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing